Terms For Buyers
Last Updated: 27.07.2021
18. Data Protection
1. Definitions and Interpretation
|“Account”||means an account required to access and/or use certain areas of Our Site, including Our Marketplace;|
|“Buyer”||means a User who makes a purchase on Our Marketplace;|
|“Content”||means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;|
|“Listing”||means an account required to access and/or use certain areas of Our Site, including Our Marketplace;|
|“Our Site/ Marketplace”||means this website, www.wellbeingumbrella.co.uk and platform for Buyers and Sellers on Our Site;|
|“Payment Service”||means the payment service provided by Stripe.com;|
|“Seller”||means a User who sells on Our Marketplace;|
|“Third Party Advertising”||means advertising displayed on Our Site, provided by third parties;|
|“Third Party Payment Service Provider”||means Stripe Payment UK , a limited company registered in England under company number 08480771 whose registered address is 9th floor, 107 Cheapside, London. EC2V 6DN, whose main trading address is 7th floor, The Bower Warehouse, 211 Old Street. London, EC1V 9NR, and whose website is www.stripe.com;|
|“Third Party Calendar Service Provider”||means Google UK Limited, a limited company whose registered in England under the company number 03977902 whose registered address is Belgrave House, 76 Buckingham Palace Road, London, SW1W 9TQU.S, whose website is www.google.co.uk;|
|“User”||means a user of Our Site;|
|“User Content”||means any Content added to Our Site by a User;|
|“We/Us/Our”||means Wellbeing Umbrella Ltd, a private limited company registered in England under company 11344575, whose registered address is Suite 1, 33 Harehill Road, Littleborough, Lancashire OL15 9AD and whose main trading address is 49 Wigan Road, Hindley. Wigan. WN2 3BG|
2. Information About Us
2.1 Our Site is owned and operated by Wellbeing Umbrella Ltd, a limited company registered in England under company number 11344575, whose registered address is Suite 1, 33 Harehill Road, Littleborough, Lancashire OL15 9AD and whose main trading address is 49 Wigan Road, Hindley. Wigan. WN2 3BG.
3. Access to and Use of Our Site
3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site;
3.3 You may only make purchases on Our Marketplace if you are at least 18 years of age;
3.4 You may access the Site from anywhere in the world, however We makes no promise that listings on Our Site are appropriate or available for use in locations outside the United Kingdom and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If, in contravention of these Terms you access the Site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws;
3.5 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend, or discontinue Our Site (or any part of it) at any time and without notice. Subject to the remainder of these Terms for Buyers, We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period; and
4. Our Marketplace
Our Marketplace is provided solely as an online venue for Buyers and Sellers. We are not a party to any transactions or other relationships between Buyers and Sellers. You hereby acknowledge and agree that:
4.1 You are not making a purchase from Us and are not entering into a contract with Us. Your purchase is from the Seller in question, and your contract is with that Seller;
4.2 We will not be a party to any dispute between you and any Seller or another Buyer. Any claims must be made directly against the party concerned;
4.3 Sellers details and information on our Site is provided by them and published for Users/Buyers, and does not mean that We endorse or accredit their store, or any information, profession, therapy, treatment or solution a Seller may list;
4.4 The Wellbeing Umbrella Marketplace is NOT intended as a website for verifying the credential, qualifications, abilities or expertise of any Seller listed and is not responsible for any Seller registered on the Marketplace;
4.5 We do not pre-screen any items that Sellers advertise in Listings on Our Marketplace. We are not, therefore, in any way endorsing the qualification or professionalism of Sellers or responsible for any items sold or for the content of any Listings;
4.6 As a Buyer you are responsible for checking with individual Sellers their credentials before relying on information or agreeing to purchase from them. Please note, insurance cover and professional body/association membership generally expires on annual basis, so it is crucial that all individual Store Seller’s details are checked by you (Buyer/User) to ensure they are up to date. Before purchasing, we encourage you to ask for evidence of:
4.6.1 Valid business insurance cover
4.6.2. Qualification(s) relevant to the service/product
4.6.3 Professional body/association membership details relevant to the service/product;
4.7 The information on this Site is not intended or implied to be a substitute for professional medical advice, diagnosis, or treatment. Please refer to Our Health & Medical Disclaimer;
4.8 We do not warrant or represent that the Marketplace or any part thereof is accurate or complete. Wellbeing Umbrella disclaims all warranties, either express or implied, including but not limited to the implied warranties of fitness for particular purpose;
4.9 While all Sellers are required to comply with Our Terms for Sellers, which include provisions covering important matters such as payment methods, processing times, and delivery methods, all Sellers are different, with their own independent store policies and may not accept the same payment methods, process transactions within the same time frame, or offer the same delivery methods (or prices). Seller store policies can be located on a Seller store page and on each listing page.
5. Intellectual Property Rights
5.2 Buyers must, at all times, respect the intellectual property rights of Sellers on Our Marketplace. Under no circumstances may you use intellectual property belonging to another party without that party’s express permission.
6. Buyer Rules and Acceptable Usage Policy
6.1 When using Our Marketplace, you must do so lawfully, fairly, and in a manner that complies with the provisions of this Clause 6. Specifically:
6.1.1 you must ensure that you comply fully with all local, national, or international laws and/or regulations;
6.1.2 you must not use Our Marketplace in any way, or for any purpose, that is unlawful or fraudulent;
6.1.3 you must not use Our Marketplace to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind;
6.1.4 you must not use Our Marketplace in any way, or for any purpose, that is intended to harm any person or persons in any way;
6.1.5 you must always provide accurate, honest information to Sellers on Our Marketplace; and
6.1.6 you must not engage in any form of price fixing with other Users (including Sellers and Buyers).
6.2 When using Our Marketplace, you must not submit anything, or otherwise do anything that:
6.2.1 is sexually explicit;
6.2.2 is obscene, deliberately offensive, hateful, or otherwise inflammatory;
6.2.3 promotes violence;
6.2.4 promotes or assists in any form of unlawful activity;
6.2.5 discriminates against, or is in any way defamatory of, any person, group, or class of persons; race; gender; religion; nationality; disability; sexual orientation; or age;
6.2.6 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
6.2.7 is calculated or is otherwise likely to deceive;
6.2.8 is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to;
6.2.9 misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 6.2);
6.2.10 implies any form of affiliation with Us where none exists;
6.2.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks, patents, and database rights) of any other party; or
6.2.12 is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
6.3 We reserve the right to suspend or terminate your access to Our Marketplace if you materially breach the provisions of this Clause 6 or any of the other provisions of these Terms for Buyers. Further actions We may take include, but are not limited to:
6.3.1 removing any offending material from Our Marketplace;
6.3.2 issuing you with a written warning;
6.3.3 legal proceedings against you for reimbursement of any and all relevant costs resulting from your breach on an indemnity basis;
6.3.4 further legal action against you as appropriate;
6.3.5 disclosing such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
6.3.6 any other actions which We deem reasonably necessary, appropriate, and lawful.
6.4 We hereby exclude any and all liability arising out of any actions that We may take in response to breaches of these Terms for Buyers.
7. Purchasing from Sellers
7.1 As set out above in Clause 4, all transactions on Our Marketplace are between Buyers and Sellers only. We are not a party to such transactions.
7.2 When making a purchase from a Seller, you expressly agree that:
7.2.1 You have read the description and all details within the relevant Listing carefully and that you understand and agree to any and all specific policies that are stated to apply by the Seller;
7.2.2 You will pay for the item(s) purchased in full and on time, using one of the Seller’s accepted payment methods via Our Payment Service, details of which are provided below in Clause 8; and
7.2.3 You have provided complete and accurate delivery details to the Seller.
8. Payment Service
8.1 All Payments on Our Marketplace are made through the Payment Service provided by Stripe Payment UK Ltd, Our Third Party Payment Service Provider.
8.3 By using the Payment Service, you acknowledge and agree to Us sharing your personal information and/or information about your transactions on Our Marketplace with the Third Party Payment Service Provider.
8.4 The Payment Service works with the following payment methods (please note that not all Sellers will accept all of the following):
8.4.1 Visa, American Express & Mastercard.
8.5 If We receive notice from the Third Party Payment Service Provider that your use of Our Marketplace or the Payment Service is in breach of their terms or of any agreement between you and them, We may take actions including, but not limited to, those necessary to rectify your breach, removing your ability to use the Payment Service to make or accept payments on Our Marketplace, and/or the suspension or termination of your Account on Our Site.
8.6 The Third Party Payment Service Provider reserves the right to refuse the use of the Payment Service to anyone, for any reason, and at any time.
9. Payments to Sellers
9.1 All payments are processed using the Payment Service described above in Clause 8.
9.2 If you do not pay, the Seller may cancel the transaction. Please refer to Clause 14 for more information on the Seller’s cancellation rights.
9.3 We will not make any of your payment details (including, but not limited to, card numbers, bank account numbers, and sort codes) available to Sellers at any time, or for any reason. All payment details are held securely and shared only with Our Third Party Payment Service Provider.
10.1 It is the responsibility of Sellers to collect and pay taxes on any sales made through Our Marketplace.
10.2 Where any tax, for example VAT, forms a part of the price of any item on Our Marketplace, the tax must be included in the price of the item.
10.3 Value added tax (“VAT”) may be charged to Buyers on purchases and to Sellers on fees payable to Us.
10.4 If a Seller is VAT registered, they may be required to charge VAT on the items that they sell on Our Marketplace.
10.5 Wellbeing Umbrella automatically detects if a Buyer is in one of these countries: Australia, Belarus, Chile, the EU, Iceland, India, Indonesia, Malaysia, Mexico, Moldova, New Zealand, Norway, Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Switzerland, Taiwan, Turkey, or the United Arab Emirates and adds the appropriate VAT to the Listing price if the item is a digital item.
10.6 Buyers see the total price with VAT included in your basket and order invoice.
10.7 Buyers will pay the Listing price and VAT for digital items purchased from Sellers.
10.8 If a Seller sells digital items through Our Marketplace, Wellbeing Umbrella automatically collects VAT on those items. If Sellers are selling digital goods to Buyers outside of the UK, the VAT is charged and based on the Buyers location. For example, if you are a UK Seller and you sell a digital product to a Buyer in Germany, the VAT charged to the Buyer is the German VAT rate of 19%.
10.9 Wellbeing Umbrella collects and remits VAT on digital items purchased by Buyers located in certain countries. If Sellers sell digital items to Buyers in Australia, Belarus, Chile, the EU, Iceland, India, Indonesia, Malaysia, Mexico, Moldova, New Zealand, Norway, Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Switzerland, Taiwan, Turkey, or the United Arab Emirates they will be charged VAT.
10.10 Buyers pay the VAT as part of their total purchase price when buying digital items on Our Site. Wellbeing Umbrella will take the VAT paid by the Buyer and remit to the relevant tax authorities. Sellers are not responsible for adding VAT to their digital listing prices.
10.11 For further information on VAT and other taxes in your location, please contact your local tax authority.
11.1 Sellers are required to ship items to you as soon as is reasonably possible upon receipt of payment, taking into account the nature of the item(s) in question, preparation time and, where relevant, manufacturing time (if items are made or customised to order). Unless a Listing states otherwise, or unless you have agreed otherwise with the Seller, the Seller must dispatch items no later than 30 calendar days after the date on which the Sale takes place.
11.2 As stated in sub-Clause 7.2.3, you must provide complete and accurate delivery details to the Seller. The Seller is responsible for ensuring that they use the delivery address exactly as you provide it to them, but if dispatched items do not reach you due to an incorrect address provided by you, it is your responsibility and not the Seller’s.
11.3 Sellers are free to determine the delivery charges for their items; however, Sellers must ensure that delivery charges are reasonable, not excessive, and genuinely reflect the actual cost to the Seller of delivering the item in question to you.
11.4 Sellers must also provide a ships-from address for your reference; this is located on the Listing page.
11.5 Different delivery methods may be offered by different Sellers. Delivery options may include personal delivery, Buyer collection, and postal or delivery service. The final choice of delivery service is the Seller’s.
11.6 Once an item has been dispatched to you, the Seller will inform you that it has been dispatched. Our Marketplace provides such notification through a shipment email to the email account your provided when purchasing your item or the email registered to your Marketplace Account.
11.7 Our Marketplace allows Sellers to share tracking information obtained from a postal or delivery service with you.
11.8 Sellers are responsible for ensuring that they check, are aware of, and comply with all applicable shipping and customs regulations when shipping items to you.
12. Your Rights to Cancel and Return Items
12.1 Cancellation and refund policies vary depending on the type of product, service, and the Seller. To promote clarity and avoid any problems with order cancellation on Our Marketplace, Sellers are encouraged to post their own cancellation/refund policies on all Listings. Where Seller policy information is absent the minimum requirements set out Under Clauses 12, 13 and 14 still apply.
12.2 Seller cancellation and refund policies must comply with the minimum requirements set out under Clauses 12, 16 and 17;
12.2.1 must comply with all applicable local and national laws, rules and regulations, and;
12.2.2 must not be changed retroactively or to otherwise impact your entitlement to relief in connection with purchases made prior to the date of such change and its posting to the applicable event page, unless such changes operate to place impacted Buyers in an equal or better position as they were under the policy in place at the time of purchase.
12.3 Seller’s “No refund” policies are permitted, but must be clearly identified as such and must still otherwise comply with the minimum requirements set out under Clauses 12, 16 and 17;
12.4 If you are a consumer (that is, not a business) based in the European Union, you may be entitled to a “cooling-off” period within which you may cancel your contract with a Seller and return an item for any reason. If applicable, the cooling-off period ends 14 calendar days after the day on which you (or someone nominated by you) books a service or receive(s) an item.
12.5 The cooling-off period does not apply in the following circumstances:
12.5.1 if the item is sealed for health or hygiene reasons, and you have unsealed the item after receiving it; or
12.5.2 if the item consists of sealed audio or video recordings (e.g. CD or DVD) or sealed computer software, and you have unsealed the item after receiving it; or
12.5.3 if the item is digital content and it has been downloaded or otherwise accessed by you; or
12.5.4 if the item is likely to deteriorate quickly, for example flowers or food; or
12.5.5 if the item has been personalised or made-to-order for you; or
12.5.6 if the item has been inseparably mixed with another item or other items (according to their nature) after you have received it.
12.5.7 if the service is provided in full within 14 days; or
12.5.8 if it is a ticketed event.
12.6 If you wish to exercise your right to cancel during the cooling-off period, you must inform the Seller of your decision within the cooling-off period. You may do so in any way you wish, including message the Seller from their profile page or for convenience We provide a “support ticket” for each order within your Account on Our Site which will notify and email the Seller of your request. Cancellation by email or by post is effective from the date on which you send the Seller your message. Please note that the cooling-off period lasts for whole calendar days. If, for example, you send the Seller an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and must be accepted.
12.7 Sellers on Our Marketplace may operate and charge cancellation fees on services (e.g. appointments) where you have provided short notice of cancellation or failed to attend. The Seller’s policy must clearly state this and aid you to govern their minimum notice periods and charges.
12.8 With subject to sub-Clause 12.5.7, if you request for services to start during the cooling-off period and then exercises your right to cancel, the Seller must issue a refund within 14 calendar days minus the value of the service that has already been provided to you, up to the point of cancellation.
12.9 If you wish to cancel a service under the cooling-off period, the Seller must issue a refund within 14 calendar days (subject to sub-Clause12.8).
12.10 If you cancel items, items must be returned to the Seller no more than 14 calendar days after the day on which you inform the Seller that you wish to cancel. You will be responsible for the costs of returning items to the Seller if you cancel under the cooling-off period.
12.11 When you cancel items under the cooling-off period, the Seller must issue a refund within 14 calendar days of the following:
12.11.1 the day on which the Seller receives the item(s) back; or
12.11.2 the day on which you inform the Seller (supplying evidence) that you have sent the item(s) back (if this is earlier than the day under sub-Clause 12.5.1); or
12.11.3 if the Seller has not yet dispatched the item(s), the day on which you inform the Seller that you wish to cancel.
12.12 The Seller may make certain limited deductions from refunds under this Clause 12 as follows:
12.12.1 the Seller may reduce a refund for any diminished value in an item resulting from your excessive handling of it (e.g. handling going beyond that which would be permitted in a shop); and/or
12.12.2 the Seller is only required by law to reimburse standard delivery charges. If you have chosen a premium delivery method, the Seller is only required to reimburse you for the equivalent of standard delivery.
12.12.3 The Seller may deduct the cost value of a service that has already been provided to you up to the point of their cancellation.
13. Problems with Transactions and Your Rights
13.1 By law, Sellers must provide services with reasonable care and skill, and goods and/or digital content that are/is of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information that the Seller has provided to you, and that matches any samples or models that the Seller has shown to you (unless the Seller has made you aware of any differences).
13.2 If services, goods and/or digital content do not conform with the requirements outlined in sub-Clause 13.1 and, for example, have faults or are damaged when you receive them, you must contact the Seller as soon as reasonably possible to inform the Seller of the problem. This can be achieved via the information provided on your order email, the message button found on Seller profile or for convenience We provide a “support ticket” for each order within your Account for those registered on Our Site. The following remedies will be available to you:
13.2.1 A repeat of the element of the service that is deemed inadequate, or the whole service performed again at no extra cost to you, within a reasonable time and without causing you significant inconvenience.
13.2.2 Where a repeat service performance is impossible or cannot be carried out within a reasonable time or without causing significant inconvenience, you may have the right to a price reduction and/or full refund.
13.2.3 Beginning on the day that you receive the item(s), if the item(s) is/are goods, you have a 30 calendar day right to reject them and to receive a full refund if they do not conform.
13.2.4 If you do not wish to reject the item(s), if the 30 calendar day rejection period does not apply, or if it has expired, you may request a repair or replacement. The Seller must bear the costs and must carry out the repair or replacement within a reasonable time and without significant inconvenience to you. If either a repair or a replacement is impossible or disproportionately difficult, the Seller may offer you the alternative option (i.e. a replacement instead of a repair or vice versa) or a full refund. If you request a repair or replacement during the 30 calendar day rejection period, that period will be suspended while the Seller carries out the repair or replacement and will resume on the day that you receive the replacement or repaired item(s). If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.
13.2.5 If, after a repair or replacement, the item(s) still do not conform (or if the Seller cannot repair or replace it/them, as described above, or if the Seller has failed to act within a reasonable time or without significant inconvenience to you), you may have the right to keep the item(s) at a reduced price, or to reject it/them in exchange for a refund.
13.3 If you exercise your final right to reject the item(s) more than six months after receiving it/them, the Seller may reduce any refund to reflect the use that you have had out of it/them.
13.4 Please note you will not be eligible to claim under this Clause 13 in the following circumstances:
13.4.1 the Seller informs you of any fault(s), damage, or other problems with the item(s) before you purchase them and it is because of that/those same issue(s) that you subsequently wish to return them;
13.4.2 you have purchased the item(s) for an unsuitable purpose that is neither obvious nor made known to the Seller and the problem has resulted from your use of the item(s) for that purpose;
13.4.3 the problem is the result of normal wear and tear, misuse, or intentional or careless damage; or
13.5 To arrange the return of an order, message the Seller via their profile page or for convenience We provide a “support ticket” for each order within your Account on Our Site which will notify and email the Seller of your request. The costs of returning items to a Seller should be covered by the Seller, reimbursing you where necessary.
13.6 Refunds (whether full or partial, including reductions in price) under this Clause 13 must be issued within 14 calendar days of the day on which the Seller agrees that you are entitled to a refund.
13.7 Any and all refunds under this Clause 14 must include all delivery costs paid by you when the item(s) was/were originally purchased.
13.8 Further information on legal rights can be obtained from your local Citizens Advice Bureau or Trading Standards Office.
14. Further Transaction Cancellation Rights
14.1 The Seller has the right to cancel a transaction and issue a full refund of any sums paid (including delivery charges) in the following circumstances:
14.1.1 You and the Seller have mutually agreed to cancel the transaction before the item(s) is/are dispatched;
14.1.2 You and the Seller have mutually agreed to cancel the transaction following receipt by you of the item(s) and you have returned the item(s) to the Seller;
14.1.3 You have failed to pay;
14.1.4 The Seller has chosen to refuse service to you.
14.2 Please note that Sellers cancelling service or event transactions have a legal commitment to either make a refund, or provide an alternative that must be of equal or greater value to the value of the service or ticket.
14.3 Refund requests to Our Marketplace must be made within 2 days of:
14.3.1 the date on which you and the Seller agree the cancellation, under sub-Clauses 14.1.1 and 14.1.2; or
14.3.2 the date on which the Seller informs you that they are cancelling the transaction, under sub-Clauses 14.1.3 and 14.1.4.
15. Your Account Cancellation Rights
15.1 You may close your Account at any time by requesting the via the Help Form on Our Site. Please note that once an Account is closed it cannot be undone.
15.2 Any outstanding sums due and payable to any Seller(s) will remain payable and your Account will not be fully closed until all sums due have been paid and the relevant transaction(s) completed or cancelled.
16. Our Liability to You
16.1 As stated in Clause 4, We are not a party to any transactions, other relationships, or disputes between Buyers and Sellers. Furthermore, as stated in sub-Clause 4.2, We do not pre-screen Sellers or any items that Sellers advertise in Listings on Our Marketplace. We will not be responsible for any aspect of a transaction and make no warranties as to the quality, safety, or legality of any item(s) purchased from Sellers on Our Marketplace. Any claims pertaining to a transaction must be made directly against the Seller concerned.
16.2 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms for Buyers or as a result of Our negligence.
16.3 Subject to sub-Clause 16.2, to the fullest extent permissible by law, We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
16.4 Nothing in these Terms for Buyers seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents, or sub-contractors); or for fraud or fraudulent misrepresentation.
16.5 Nothing in these Terms for Buyers seeks to limit or exclude consumers’ legal rights. For more details of consumers’ legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
17. Communication and Contact Details
17.1 If you wish to contact Us with general questions or complaints, you may contact Us by email at firstname.lastname@example.org or post at Wellbeing Umbrella Ltd. 49 Wigan Road, Hindley. Wigan. WN2 3BG.
17.2 For matters relating to Our Marketplace including, but not limited to, these Terms for Sellers, transactions, Buyers, and other Sellers, please contact Us by email at email@example.com or post at Wellbeing Umbrella Ltd. 49 Wigan Road, Hindley. Wigan. WN2 3BG.
17.3 For matters relating to cancellations, please contact Us by email at firstname.lastname@example.org or post at Wellbeing Umbrella Ltd. 49 Wigan Road, Hindley. Wigan. WN2 3BG, or refer to the relevant Clauses above.
18. Data Protection
18.1 All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
18.3 Sellers may connect their Marketplace booking calendar with a Third Party Calendar Service Provider to assist with scheduling. Your personal details remain on Our Site, only details of your appointment date and time are shared with the Third Party Calendar Service Provider.
18.4 Sellers will also collect, hold, and process your personal information in the course of transactions (for example, your name, email address, and postal address). Sellers are, therefore, also considered data controllers under the GDPR and will be responsible for complying with their legal obligations and protecting your rights under the GDPR.
18.5 You must only use the personal data of other Users (whether they are Buyers or Sellers) to the extent necessary to complete a transaction, to communicate about a specific transaction, to communicate via Our Marketplace, and/or to respond to messages from them. You may not add any User to a mailing list, use their data for marketing, or retain any payment details. You may only use another User’s personal data for additional purposes with their consent.
19. Other Important Terms
19.1 We may transfer (assign) Our obligations and rights under these Terms for Buyers to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms for Buyers will not be affected and Our obligations under these Terms for Buyers will be transferred to the third party who will remain bound by them.
19.2 You may not transfer (assign) your obligations and rights under these Terms for Buyers without Our express written permission.
19.3 If any of the provisions of these Terms for Buyers are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms for Buyers. The remainder of these Terms for Buyers shall be valid and enforceable.
19.4 No failure or delay by Us in exercising any of Our rights under these Terms for Buyers means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms for Buyers means that We will waive any subsequent breach of the same or any other provision.
19.5 We may revise these Terms for Buyers from time to time in response to changes in relevant laws and other regulatory requirements.
20. Law and Jurisdiction
20.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
20.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 20.1 above takes away or reduces your rights as a consumer to rely on those provisions.
20.3 If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
20.4 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.